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FAQs

General

Twinkle & Me is a UK-based handmade clothing boutique specialising in clothes for children aged 0-6 years. Twinkle & Me is run by me, Auntie Nikki, but inspired by my six year old niece Taylor (nicknamed Twinkle!).

Read more about our story.

All of our items are named by children!

Sometimes it’s Twinkle naming items after her friends, sometimes its our little models naming them after their pets!

We are very lucky to have a little sewing studio on the pretty Kent coast. All of our items are measured, cut, sewn, packaged and posted from here!

We love a good natter so if you want to talk to us you can send an email via out contact form or get in touch via our Instagram or Facebook pages.

Ordering

Simply find the product(s) you’re interested in and customise your item by size, fabric and sometimes additional aspects like sleeve and back style.

On each product page you will find the current selection of available fabrics to choose from for that particular item.

If you don’t see something that suits then put your little ones favourite colours and hobbies you can request a custom fabric. Just select “Custom” from the fabric choices and tell us what you’d like on the fabric. This service comes with an additional charge.

We continually add fabrics to the range when we find new ones that make us squeal with excitement and we’ll post these to our Instagram and Facebook accounts so follow us to keep up-to-date.

I’m afraid not. We do continue to develop new ranges so if you have something in mind that we don’t already feature then get in touch.

If we decide to make it as a product range we might even name it after your little one!

Sizing and care instructions

On each product page you will find a sizing chart and a guide on how to measure your child. We strongly advise you check the sizing of each product as sizes vary across product ranges.

If your child is between sizes we suggest ordering the bigger size so you can enjoy the product for longer. If you’re not sure what size to order get in touch and we can help with this.

All of our products are machine washable at 30 degrees.

We do not recommend tumble drying any of our Imogen, Taylor, Thumper or Harley products as the jersey fabric may shrink.

Shipping and returns

We ship to the UK and Internationally so you can get your hands on our gorgeous clothes no matter where you live in the world.

All items are made-to-order per your specification. We have a 21-day delivery time from the date of order to create and ship your item to you.

If you need to receive an item in a hurry, or just can’t wait to get your hands on it, we offer a 7-day option charged at an additional £9.99.

We send our items out wrapped in tissue paper and placed inside a mailing box to ensure it gets to you safely. The bigger your order, the bigger the box!

You have 14 days from receiving the item to change your mind and return the item for a refund (excluding postage). Items must be in the condition they were received in and not been worn or washed. Please contact us regarding your wish to return an item.

If you receive an item that has a fault please get in touch with us  immediately.

Media and marketing

We would be happy to talk to you about this in more detail – please get in touch.

We would love to be featured! Please get in touch to discuss this.

Handmade with care

Crafted to last

Every order is custom

Pick your fabric and options

Free shipping

On all orders

Pay securely

PayPal / Mastercard / Visa